Hardware & Software Support
And that’s exactly what you get from Elite IT Systems software and hardware support – give us a list of your business-critical assets, (Servers, Routers, Switches, PC’s etc.) and then simply book a call with one of our fully certified engineers when there’s an issue.
With service level agreements for any aspect of your desktop computing, complex infrastructure or networks, you’ll have the reassurance and confidence that your IT is supported, and all for a low, fixed price. And if you need to upgrade to a fully managed service, you can do so at any time.
It’s important to have peace of mind that the equipment you use every day can be repaired by qualified engineers at a moment’s notice. Here’s what our support includes:
Book an engineer call if you have a problem
We’re on hand whenever you need our support, and you can speak to us directly.
Make as many calls as you want
It doesn’t matter how often you encounter an IT issue – so if many things fail at once, you’re covered.
Cost covers IT support for all listed software and hardware
Confidence that we can resolve issues with all business-critical equipment and computer programs you tell us about.
Can include parts and labor for repair under agreement, and cover peripheral hardware including switches and firewalls
Receive an up-front price if you need to pay for parts and labor.
Service Level Agreements for each item of IT
Enjoy a choice of two (2), four (4) or eight (8) hours, next day and 24-hour response times depending on its importance.
Fixed annual overhead
Plan your IT support budget in advance, with the option to upgrade to fully Managed IT Support at any time.
